How We Review Accounts
We don’t treat every situation the same way. We use a risk-based approach with three different levels of checks:
- Basic Checks: Used for very low-risk, small transactions;
- Standard Verification: This is what most players go through to confirm their identity;
- Deep Review: Reserved for high-risk cases or particularly large transactions.
When is a full check mandatory? You’ll definitely need to complete the full KYC process if your total deposits reach €5,000, if you request a withdrawal of any amount, or if our system flags a transaction as unusual.
What Documents Do You Need?
When it’s time to verify your Jitabet account, you’ll need to provide a few basics:
Proof of Identity
We need a clear copy of a government-issued photo ID (like a passport or driver’s license). Make sure that:
- Your full name matches your account;
- The document is signed and won’t expire in the next 3 months;
- You are at least 18 years old;
- You are not a resident of a restricted country (such as the UK, USA, France, Germany, Spain, or Netherlands).
Proof of Residence
A bank statement or utility bill issued within the last 3 months. This must clearly show your name and address, matching the details on your ID.
Verification Selfie
We’ll need a photo of you holding your ID document next to your face. We just need to see that the person in the photo is the same person holding the card!
What Happens Next?
Once you submit your documents, our team gets to work. If everything looks good, your account will be approved and you’re all set.
If there’s an issue (for example, if a photo is blurry), we won’t just leave you hanging. We’ll document the reason, open a support ticket, and send you an explanation with the ticket number so we can get it fixed quickly.
