How to Start a Break
If you need to stop, you can choose to exclude yourself either temporarily or permanently. Here is how the process works:
- Requesting a Break: To start, please email us at admin@jita.bet. Please note that our Live Chat agents cannot process these requests directly, but they will guide you to the right email service.
- The Cooling-Off Period: As soon as we get your email, we’ll put your account on a 24-hour “cooling-off” period. During this time, you won’t be able to gamble at all.
- Choosing Your Duration: After the first 24 hours, our team will reach out to offer you longer options: 1 week, 1 month, 6 months, or permanent exclusion.
- Note: If we don’t hear back from you within another 24 hours after we send these options, your account will be reopened.
- Confirmation: You’ll receive an email once the exclusion is active. It will state exactly when the period ends.
What Happens During Your Exclusion?
Once you are self-excluded, the following rules apply to keep the process effective:
- No Access: You cannot log in, deposit, or withdraw funds while the exclusion is active;
- Balance & Bets: You should not leave a balance in your account when requesting exclusion. If you have active bets, we will “Cash Out” what we can at the moment of confirmation. Any remaining stakes or winnings won’t be returned or reinstated later;
- No Bonuses: You won’t be eligible for any rewards, bonuses, or promos;
- No Reversals: We cannot cancel or shorten an exclusion once it has started. If you choose a permanent exclusion, the account stays closed indefinitely.
Protecting Minors
Our services are strictly for those 18 and older. We take active steps to keep minors off our platform. If you share your computer or phone with children, we highly recommend using filtering software (like Net Nanny or CyberSitter) to block access to gambling sites.
Our Shared Responsibility
We promise to do our best to spot and block any attempt you make to gamble with us during your break. However, it is also your responsibility to stay away.
- Don’t try to open new accounts. If you manage to bypass our systems by using different details, we won’t be liable for any losses you incur, and we will close those accounts as soon as we find them;
- Voluntary Request: This is a choice you make for your own wellbeing. We (and our staff) aren’t responsible for any losses if you actively try to circumvent the block.
Getting More Help
If you’re struggling and need someone to talk to, don’t hesitate to reach out. Our support team via Live Chat or at admin@jita.bet can provide you with contact details for professional associations that specialize in helping people with gambling problems.
